⚠️ Draft notice: Fill in the yellow placeholders (timelines, deduction amounts) based on your actual agreement with your ISP partner — these numbers should not promise more than what the ISP actually allows you to refund.
1. Overview
As an authorized reseller of [Licensed ISP Legal Name], Fusion Link facilitates refunds and cancellations in line with the ISP's policies. This page explains what to expect when you cancel a connection request, an active plan, or request a refund for installation charges or equipment.
2. Cancelling Before Installation
- If you cancel before our technician visits for installation, any advance payment (excluding a non-refundable processing fee, if disclosed to you at booking) will be refunded in full.
- Refunds are typically processed within [X–X business days] to the original payment method.
3. Non-Feasibility of Connection
If, after payment, our technical survey or the ISP determines that a connection is not feasible at your address, you will receive a full refund of any amount paid (minus any clearly disclosed non-refundable processing fee) within [X–X business days].
4. Cancelling an Active Connection
- Cancellation requests must be raised with us at least [X] days before your next billing cycle to avoid being charged for the following month.
- No refund is provided for the period during which the service was actively used.
- Security deposits (where applicable) will be refunded as per the ISP's policy, subject to return of any provided equipment (router/ONT/Android TV Box) in working condition.
5. Refund Timeline & Method
| Scenario | Refund Timeline | Notes |
|---|
| Cancelled before installation | [X–X days] | Minus disclosed processing fee, if any |
| Non-feasible address | [X–X days] | Full refund |
| Equipment/deposit return | [X–X days] | Subject to equipment condition check |
Refunds are processed to the original payment method (UPI/card/bank transfer) used at the time of booking.
6. Non-Refundable Items
- Charges for the period of service already used.
- Damaged or missing equipment (router, ONT, Android TV Box, remote) at the time of return.
- Any processing/convenience fee clearly disclosed as non-refundable at the time of booking.
7. How to Request a Cancellation or Refund
Contact us via phone, email, or WhatsApp with your registered mobile number and order details. We'll confirm the request, coordinate with the ISP where needed, and update you on the status and timeline.
8. Contact Us
Fusion Link
Zirakpur, Punjab, near Chandigarh
Email: fusionlink10@gmail.com
WhatsApp: +91 70540 22835