⚠️ Draft notice: Replace yellow placeholders with your actual entity details before publishing, and confirm the data-sharing description matches exactly what you send to your ISP partner.
1. Who We Are
This Privacy Policy explains how Fusion Link ("we", "us") collects, uses, and protects your personal information when you visit our website, use our booking forms, or contact us via WhatsApp/phone. We act as an authorized reseller/channel partner of [Licensed ISP Legal Name], a DoT-licensed Internet Service Provider — see our Terms & Conditions for more on this relationship.
2. Information We Collect
- Contact details: name, mobile number, email address.
- Address & location: installation address, area/city, and — if you choose to share it — your live GPS location via the "Use My Location" feature on our booking form.
- KYC documents: Proof of Identity and Proof of Address, required by telecom regulations for activating a broadband connection.
- Plan & preference data: the plan you're interested in, preferred call-back time, connection type (home/business/society).
- Payment information: where we collect payment on the ISP's behalf, limited to what's needed to process that payment (we do not store full card/bank details).
3. How We Use Your Information
- To process your connection request and share required details with our ISP partner for feasibility, KYC verification, and activation.
- To contact you about your order, installation appointment, billing, or support queries.
- To route your request to the correct local LCO partner for installation/support in your area, where applicable.
- To improve our services and respond to your enquiries.
We do not sell your personal data to third parties for marketing purposes.
4. Who We Share Your Data With
- [Licensed ISP Legal Name] — for KYC verification, feasibility checks, installation, activation, and ongoing service delivery. This is mandatory for us to provide the connection you've requested.
- Local LCO Partner assigned to your area — limited to name, address, contact number, and plan details needed for installation/support coordination.
- Government/regulatory authorities, only if legally required (e.g. lawful interception requests). Such requests, where applicable, are handled by the ISP as the licensed entity, not by us directly.
5. Location Data
If you use the "Use My Location" feature, we capture your GPS coordinates solely to confirm your installation address and speed up service. This is optional — you can enter your address manually instead. Location data is used only for order processing and is shared with the ISP/LCO partner solely for installation purposes.
6. Data Security
We take reasonable technical and organizational measures to protect your data, but no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data for as long as necessary to provide our services and to comply with telecom regulatory retention requirements, after which it is deleted or anonymized, except where longer retention is legally required.
8. Your Rights
You may request access to, correction of, or deletion of your personal data (subject to regulatory retention requirements) by contacting us at fusionlink10@gmail.com.
9. Cookies & Website Data
Our website may use basic cookies/local storage for functionality (e.g. remembering form progress). We do not use third-party advertising trackers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last Updated" date above.
11. Contact Us
Fusion Link
Zirakpur, Punjab, near Chandigarh
Email: fusionlink10@gmail.com
WhatsApp: +91 70540 22835